At Mataji Kesarwala, we take special care to ensure that your products are delivered to you in the best condition and on time by partnering exclusively with courier companies of international repute.
Shipping Policy
All orders within India are eligible for free shipping.
Cash on Delivery (COD) orders within India are subject to a charge of Rs 49 for eligible pin codes.
For international orders, shipping costs are based on weight and may vary depending on the order volume and delivery location.
Return Policy
Reverse pickup for returns is not applicable; customers must handle returns themselves.
If you wish to return an order, we recommend raising a request immediately upon receipt. The maximum time frame for returns is 48 hours for food orders and 7 days for craft orders from the date of delivery.
Upon receiving a return request for a replacement, delivery times are approximately:
4-5 days for food products.
Re-shipping or refunds will be initiated promptly after receiving the returned shipment.
To qualify for a return or exchange, the item must remain in its original condition – unworn, unused, with tags attached, and in its original packaging.
The product must be well-packed for the reverse pickup to avoid damage during transit.
Products sold under the stock clearance sale category on the website are not eligible for returns or exchanges.
Refunds, returns, or exchanges are not possible for products that are damaged, tampered with, or used.
Reverse pickup service is only available for orders delivered to specific serviceable pin codes.
Product Disclaimer
As such, there may be slight variations in color and embellishment between the actual product and the images shown on the website. These differences can arise due to the nature of dyes, weather conditions during the dyeing process, and variations in display outputs caused by lighting, digital photography, and device settings.
For Return-Related Queries
WhatsApp: +91 91362 23541
Email: care@matajikesarwala.com
Address for Return Shipments
Returns Department
202, 2nd Floor, Oriental House Samuel Street,
Masjid Bunder, Mumbai, Maharashtra, India – 400003